Terms & Conditions

Delivery Date Information

If you have selected ‘Home Delivery’ for Christmas, your order will be delivered between 8am and 6pm on 23rd December. For Thanksgiving the delivery date is 26th November 2024 and for Easter it is 16th April 2025.

Do You Deliver To My Address?

We offer a two day service to the following postcodes, they will be despatched on 21st December and may arrive a day earlier on 22nd December 2024.

AB31-34, AB36-38, AB41-45, AB51-56, DD10, FK19-21, IM1-9, IM99, IV1-32, IV36, IV40, IV63, KA27-28, KW1-14, PA20-38, PH1, PH5-11, PH15-26, PH30-41, PH49-50, SA20, SY23-25, TR12, TR19.

We do not deliver to the following postcodes, although one of our stockists may be able to supply you.

BT1-94, GY1-10, HS1-9, IV41-56, JE1-5, KW15-17, PA41-78, PH42-44, PO30-41, TR21-25, ZE1-3

All other postcodes will receive the following delivery service, FedEx next day delivery and arrive on 23rd December between 8am and 6pm.

When is the last date to order?

As you will appreciate, our KellyBronze are in high demand and it has not been unknown for us to completely sell out, so it is always best to place your order as soon as you can.

However, subject to availability, the last date for placing an order for home delivery is 18th December. If you are looking to collect from Springate Farm, the last date is 22nd December.

Please contact the office on 01245 223581, if you’re looking to order after these dates and we will try to help you, if we can.

If you are looking to order for collection from one of our stockists, you will need to contact them directly for this information.

The Home of KellyBronze Pickup

To pickup your Turkey from Springate Farm, Essex, please try and bring your order reference number with you and pay any balance on collection. Collect at your convenience on 23rd December from 7am to 9pm or 24th December 7am to 3pm. Collection for Easter is on 16th/17th April 2024 9am to 4pm or collect from our beef shop on Good Friday 9am to 1pm. Thanksgiving collection is on 27th November 2024 9am to 4pm.

Order fulfillment

As your KellyBronze is a natural product and the environment that they grow in is not artificially controlled, the growth of the birds can vary to what is expected, due to various factors.

Whilst it is extremely unlikely that you would receive a smaller bird thank you ordered, (this would be communicated in advance but we would endeavor to make up the weight with extra breast meat).

However, it is a possibility that the bird will be slightly bigger. If this does happen, we will give you that extra weight as a gift from us. You may have to vary the cooking time accordingly. Please check the weight label on the KellyBronze box.

KellyBronze Stockists

When you have selected the items you wish to order, you will be presented with the option to receive ‘Home Delivery’ or ‘Collect from Springate Farm’. If you wish to order from one of our stockists you will need to contact them directly.

Email Notifications

If you place an order for Home Delivery or for Collection from The Home of KellyBronze, Springate Farm, Essex, an email will be sent to the email address provided.

Is it OK to deliver next door?

If your order is being delivered to a home address you may add additional information. During the checkout simply add a message e.g. ‘Leave in garage’ in the ‘Comments/courier notes’.

Order for friends & family

You can shop for friends and family and we can deliver within the UK. For Europe and International enquiries please contact Philip@kellyturkeys.com

Missed Deliveries

If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. If, for some reason, delivery is not possible, goods will be returned to the (cold) depot and delivery attempted again the next day.

Changes to your order

If you wish to change your order in any way, please contact the office on 01245 223581 or email philip@kellyturkeys.com. However, once your delivery label has been prepared for dispatch on 14th December, we are unable to make any changes.

Tracking your order

For carrier deliveries, order status tracking is available. If you have provided us with an email, your tracking details will be sent to that email address. For any delivery queries, please call 01245 223581 or email Philip@kellyturkeys.com.

If you are in any doubt

Please contact KellyBronze, Tel 01245223581 or Philip@kellyturkeys.com

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